Human Resources Case Studies
We have a successful track record delivering tailored solutions to a wide range of clientele.
Here are just some of the projects we have delivered.
Business Operating Model Restructure
Financial Services Organisation
The Challenge:
The client, an Isle of Man Financial Services provider with offices in multiple jurisdictions, sought to rationalize its operations and create client focused centres of excellence. The task was hindered by the absence of uniform business process and systems. Added complexity came in the form of disparate performance management systems.
The Approach:
- Conduct a root and branch review of activities, by location, to identify what was and was not geographically bound.
- Identify what activities could be logically grouped and consolidated and what options were available around in source/outsource without any negative impact on client satisfaction.
- Review all performance management systems in order to establish "best of breed" approach.
The Recommendation:
- A Target Operating Model built around consolidated centers of excellence delivering to client needs.
- Local process reengineering teams established to promote a culture of continuous improvement.
- A toolkit for managers and leaders providing a best practice, step by step approach to individual and team performance management.
The Result:
- Year on year costs were dramatically reduced without impacting client satisfaction.
- High performing culture established that emphasised meritocracy and rewarded contributions to business results.
- Developed a Six Sigma capability that delivered a total of 10 charters across a 12 month period, significantly improving payments processing and client on boarding and providing payback on initial investment in 4 months.
Group Demerger
IOM Payroll business
The Challenge:
Our Isle of Man Payroll Company client was looking to implement a strategic change to its organizational structure. This change necessitated a change in employing entity for the majority of the 40 plus workforce, which in turn required new contracts of employment, staff handbooks etc. All of this needed to happen in a very compressed timeframe without any negative impact on business performance.
The Approach:
- Liaise with appropriate legal and regulatory bodies to establish the legal obligations associated with the planned moves.
- Conduct individual interview with staff to establish areas of concern and potential issues.
- Work with Group Finance to explore financial implications and opportunities in connection with individual total compensation.
The Recommendation:
- Schedule a series of interactive workshops, hosted by the client and facilitated by HRS.
- Agreed transfer of all individuals with existing employment rights preserved in new employing entities.
- New bonus and incentive packages to be implemented geared towards driving improved delivery at a reduced cost per head.
- Revised staff handbooks tailored to individual employing entity.
The Result:
- All employees transitioned to new employing entities without dispute.
- Migration achieved over 20 working days (well within project timescales).
- New compensation packages embedded and delivering performance at the required level.
Board Governance Review
Guernsey Investment Company
The Challenge:
Our profitable Investment Company clients had enjoyed a rapid period of growth following which they sought to overhaul their existing Board structure and implement a fresh set of internal governance standards. In addition the existing membership of the board was to be supplemented by the appointments of two additional Directors.
The Approach:
- Review the existing board governance procedures to identify what is working and what isn't.
- Seek input from board members and stakeholders as to their future requirements.
- Map business functions to board roles and responsibilities.
- Review existing role profiles.
The Recommendation:
- Updated Terms of Reference outlining the duties and responsibilities of the Board introduced.
- Functional responsibilities adopted by board members ensure all areas of business activities represented.
- New member induction course held for new appointees.
- Updated board pack developed to streamline submission, action tracking and minutes.
The Result:
- A structured monthly timetable is now being followed by the business which ensure consolidated board papers are now available to board members 5 days ahead of the meeting.
- Performance is now reviewed at the appropriate level and the meeting is issue and action focused.
- Meeting duration has reduced from half a day to 90 minutes.
- Directors (executive and non-executive) have all expressed satisfaction with the revised arrangements.